To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure to fill in the correct address. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the delivery address is wrong and the delivery is unsuccessful.

Please note the total delivery time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

1. Processing time：

It usually takes about 3-7 business days.

2. Shipping rates & timelines:

Notes：

1. You can check the actual postage information on the checkout and shopping cart pages if your order does not qualify for free shipping.

2. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

3. Delivery policy: 

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Fashion Nova does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

If you are unhappy with your purchase, please feel free to contact us by sending emails to info@oeyes.com, we will reply to you within 24 hours.

1.How Long Do I Have To Make A Return?

You have 30 days from the date of delivery to return your item.

2. How Do I Make A Return?

1). Sign in to your OEYES User Account.
2). Go to “My Account” find the order that contains the item(s) you would like to return and click “Order Details.”
3). Then, send an email to info@oeyes.com with your order number and the SKU of the item(s) you want to return.
4). Within 24 hours, our customer care will respond with the return address.
5). Pack your return item(s) securely, in the original package if possible, and ship the package back to the address offered by our customer care. 
6). Please note that OEYES does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
7). Then, send an email to info@oeyes.com with your tracking number.
8). After we get the package, our customer service will contact you to provide a refund or reship.

9). Returns are processed within 5-7 business days after your item(s) are received by OEYES. 

3. Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?

4. Refunds

1). Returns are processed within 5-7 business days after your item(s) are received by OEYES. The money will back to customer's account in 5-7 business days.

2). The original shipping fee and insurance are non-refundable.

A. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

B. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

C. No restocking fee to be charged to the consumers for the return of a product.

1). Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
2). Please make sure you do not include non-OEYES items by accident in your return package. We will not be responsible for sending back those items to you.

6. Wrong receipt information：