Ruby Mesh Kids' Casual Shoes

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure to fill in the correct address. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the delivery address is wrong and the delivery is unsuccessful.

Please note the total delivery time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Due to the Spring Festival holiday, Some orders will take longer to process

1. Processing time：

It usually takes about 3-7 business days.

2. Shipping rates & timelines: 

Notes：

1. You can check the actual postage information on the checkout and shopping cartpages if your order does not qualify for free shipping.
2. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

3. Delivery policy: 

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. OEYES does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

4. Shipping fee calculation for other countries：

Step 1: Click the shopping cart icon on

Step 2: Click to 《view cart》 on the

Step 3: Select a country to calculate shipping costs

If you are unhappy with your purchase, please feel free to contact us by sending emails to info@oeyes.com, we will reply to you within 24 hours in accordance with the following Return Policy:

1.How Long Do I Have To Make A Return?

You have 30 days from the date of delivery to return your item.

2. How Do I Make A Return?

1). Sign in to your OEYES User Account.
2). Go to “My Account” find the order that contains the item(s) you would like to return and click “Order Details.”
3). Then, send an email to info@oeyes.com with your order number and the SKU of the item(s) you want to return.
4). Within 24 hours, our customer care will respond with the return address.
5). Pack your return item(s) securely, in the original package if possible, and ship the package back to the address offered by our customer care.
6). Please note that OEYES does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
7). Then, send an email to info@oeyes.com with your tracking number.
8). After we get the package, our customer service will contact you to provide a refund or reship.
9). Returns are processed within 5-7 business days after your item(s) are received by OEYES.

3. Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?

1).Items must be sent back within 30 days of the delivery date (from the date you receive the items).

2).Items must be unworn, unwashed, and have original tags attached.

3).Items must be free of stains, makeup, deodorant, or wear.

4).Bodysuits, swimwear, undergarments and accessories are non-returnable.

4. Refunds

1). Returns are processed within 5-7 business days after your item(s) are received by OEYES. The money will back to customer's account in 5-7 business days.

2). The original shipping fee and insurance are non-refundable.

1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
2. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3. No restocking fee to be charged to the consumers for the return of a product.

5. Important Notice

1). Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
2). Please make sure you do not include non-OEYES items by accident in your return package. We will not be responsible for sending back those items to you.

6.  Wrong receipt information：

If the buyer fills in wrong receipt information, the buyer should contact info@oeyes.com in time to confirm whether the goods have been shipped out.
If the goods are not shipped out, the buyer may update the correct information.
If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.
If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.
Note: OEYES has the right to reject the refund application under this circumstance. 

7. Contact us：

	+1 (725)263-4742
	info@oeyes.com
	OEYES Official
	oeyes_selected

Working Time：

Monday to Friday: 06 AM - 09 PM (PST Time).

Ticket:

Reply within 24 hours on working days.

Address：

Room 1409, 14th Floor,Wanshili Building 1, No. 68, Tiancheng Road, Shangcheng District, Hangzhou, Zhejiang, China